Troubleshooting

Common Issues

"Catch submission failed"

• Check your internet connection

• Ensure all four BHRV steps are complete (bump board, hero shot, release video, verify)

• Make sure photos are clear and well-lit

• Try resubmitting after a few minutes

"Species not recognized"

• Use a clear photo with the fish against the measuring board

• Ensure good lighting (avoid harsh shadows)

• If the AI cannot identify the species, a manual review will be triggered

"QR code not scanning"

• Ensure the QR code is printed clearly and not damaged

• Try adjusting your phone's camera distance

• Open the camera app directly (not through another app)

"Cannot create derby"

• Verify you have a Captain or Pro account

• Check that your shop profile is complete (name, address required)

• Ensure the derby dates are in the future

"Prize redemption code invalid"

• Codes are single-use and expire after the redemption window

• Check that the code matches the derby (codes are derby-specific)

• Contact the derby captain if the issue persists

"Payment failed"

• Verify your payment method is up to date

• Check that your card has not expired

• Try a different payment method

• Contact support if the issue continues

Contact Support

For issues not covered here, reach out at [e-mail].